FAQ
Check out our Frequently Asked Questions below. If you still need help please contact me!
General
Do you offer refunds or exchanges on digital products?
All sales of digital products are final.
Because our products are digital and delivered instantly after purchase, we’re unable to offer refunds, exchanges, or cancellations. Once a file has been accessed or downloaded, it cannot be returned.
What if I didn’t receive my file?
If you didn’t receive your download email or are having trouble accessing your files, please reach out to me at hello@lizdigitaldesigns.com or through the contact page. I'll make sure you get your files and are taken care of!
How will I receive my digital product?
Your digital files will be available for instant download after checkout. You’ll also receive an email with a download link sent to the email address used during purchase.
Can I request a different size or file format for a printable?
Yes, I can adjust the size or file format for you! Please send me a message with the specific size or format you need, and I’ll be happy to assist you. Depending on the request, additional charges may apply.
What are the Terms of Use for Clipart?
Full commercial use is included with your purchase of any clipart packs and $1 single clipart for the creation of physical/printed goods. Graphics can be used for digital end products but please do not resell, distribute or share the images in their original format.
What are the Terms of Use for Digital Papers and Junk Journal Papers?
Full commercial use is included with your purchase of Junk Journal Papers and Digital Papers for the creation of physical/printed goods but does not extend to the digital reselling of this product "as is" or generating other digital design resources such as digital kits or papers without any modification to its original form. Please do not redistribute, resell, share or copy.
What are the Terms of Use for Junk Journal Kits?
FOR PERSONAL USE ONLY. These files may not be resold, recreated, redistributed or reproduced in any shape or form.
Can I print this at home or use a professional print service?
Yes! All of our products are high-resolution and print-ready. You can print them at home or take them to a local or online print shop like Staples, FedEx, or Vistaprint.
For professional results, I highly recommend Prints of Love. They offer top-quality printing and outstanding customer service. Plus, when you use my special link, you’ll get FREE shipping and envelopes.
🎁 Use code lizdesigns10 at checkout to get 10% off orders of $49 or more!